At eSucceed, we invest in our technology to support excellent learning environments. Our technology team assists with personalizing each device to allow ease of use. Middle and high school students receive a laptop. Elementary students receive a touchscreen Chromebook. Families in need are provided with an internet hotspot.
Our technology support teams can assist with:
Parents and guardians have access to view students’ progress, grades, and curriculum. Parents are encouraged to take advantage of their guardian accounts to best support their students. Parents and guardians also have read-only access to their students’ courses.
Students have access to a school issued laptop or Chromebook. Each student has their own login credentials and personalized applications, maintained and supported by the technology staff. Students have access to a technology training course in order to familiarize themselves with the school platform and technology devices. Student technology guides are available for further support.
Teachers have their own login to the school program to create curriculum, grade assignments, provide feedback, and email students.
Before reaching out to technology support services, please follow the below recommended basic troubleshooting steps. Most technology issues can be resolved by following the guides below. If the issue is not resolved after completing the troubleshooting steps, please fill out this form: Help Desk Ticket.
Technology support will use remote management software which enables control over your device. If the issue cannot be resolved remotely, we ask that you drop off the device or send it to our tech department, and they will provide a replacement device.
Our tech support is available Monday-Friday. Preferred method of contact is through the Help Desk Ticket. For technology related emergencies or if you don’t have internet access, phone support is available: (715) 598-3802. Any issues submitted on weekends or holidays will be addressed the next business day.
eSucceed recommends using Chrome as your default browser.
Be sure to select your profile and click Log Out and not just close your browser.
Click on the Windows Icon in bottom left corner
Click on the Power Icon
Click on Restart
If you have another device available, try to replicate the issue. If the issue does not occur on the different device, then we have narrowed down the issue to the original device. Continue to Step Seven.
Click this link to fill out help desk ticket form:
Other reasons to fill out the form:
We aim to provide a safe digital environment for all. Staff and students annually sign an Acceptable Use Policy (AUP), promising responsible behavior online and offline. Several systems, including internet filters, are put in place to keep our students safe. No system is perfect, so we encourage parents to actively be engaged in their students’ responsible internet use.
No. Each eSucceed student is provided with a laptop or Chromebook and eSucceed fabric case. The device and accessories must be returned upon end of the school year, withdrawal, or graduation from eSucceed. You do need Internet access, but eSucceed Virtual School will provide a hotspot for families in need.
Laptops and Chromebooks are distributed prior to the first week of school. Parents and students must sign and return the Laptop Policy Sign Off and Student Pledge document before a device will be issued. This document must be signed during student registration or the first week of school.
Student devices and accessories (charger, case) will be collected during the last week of the school year for maintenance over the summer vacation. Students will be reissued another device each year while enrolled in eSucceed Virtual School. If a student transfers out of eSucceed Virtual School during the school year, the device must be returned at that time.
If a laptop and its accessories are not returned, the parent/guardian will be held responsible for payment in full. If payment is not received, the parent/guardian will be turned over to local law enforcement.
To go to the login page to access eSucceed Virtual School, click on this link:
To get the password for this page, please fill out a Help Desk Ticket.
Please complete all steps detailed in the troubleshooting process above. If after completing all troubleshooting steps your device still does not work, please complete the Help Desk Ticket.
Technology support will use remote management software which enables them to control your device. If the issue can not be solved remotely, you will need to drop off or send your device back to us. A replacement will be provided for you. There may be a delay between returning your device and receiving the replacement.
PLEASE NOTE that students are responsible for completing school work while waiting for a replacement device. Options are to borrow another family device or complete your work offline.
To keep your devices running smoothly:
This is how to take a screenshot on a laptop:
To capture the entire screen: Press the Windows logo key + PrntScrn key together.
Open the email, paint, lesson, or help desk ticket where you want to put the screenshot. To paste: Press the CTRL Key + V.
This is how to take a screenshot on a Chromebook:
To capture the entire screen: Press the CTRL key and the All Windows Key.
When the notification appears, click to see your screenshot, or find it in your Files app.
We will send your username and password to the email address that we have on file for you. If you forget your username or password, click on the link on the log in page.
Log into the school using your guardian account information. If you have more than one student, choose the student you would like to view.
Click on any course to go to the Observer App (Will show Observer App in upper left corner). To update notification settings, click on the profile name in the upper right corner and click on settings. Click the boxes of the activities for which you want notifications.
In the eSucceed Dashboard, you can view a student’s gradebook by clicking on the menu item “Gradebook” on the left side of the screen.
To view grades in the Observer App, Click the button on any course.
Here, click on the course for which you would like to view grades. Click on the three lines in the upper left corner to open a menu. Click on Grades.