Technology Resources

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Technology

At eSucceed, we invest in our technology to support excellent learning environments.  Our technology team assists with personalizing each device to allow ease of use. Middle and high school students receive a laptop. Elementary students receive a touchscreen Chromebook.  Families in need are provided with an internet hotspot. 

 

Our technology support teams can assist with: 

  • User account and password changes
  • Hardware/Software support
  • Online learning environment support
  • Course-specific support
  • Distribution of loaner laptops
  • System software updates and security

Parents/Guardians

Parents and guardians have access to view students’ progress, grades, and curriculum. Parents are encouraged to take advantage of their guardian accounts to best support their students.  Parents and guardians also have read-only access to their students’ courses. 

Students

Students have access to a school issued laptop or Chromebook. Each student has their own login credentials and personalized applications, maintained and supported by the technology staff. Students have access to a technology training course in order to familiarize themselves with the school platform and technology devices. Student technology guides are available for further support. 

Teachers/Staff

Teachers have their own login to the school program to create curriculum, grade assignments, provide feedback, and email students. 

Troubleshooting Process

Before reaching out to technology support services, please follow the below recommended basic troubleshooting steps.  Most technology issues can be resolved by following the guides below.  If the issue is not resolved after completing the troubleshooting steps, please fill out this form: Help Desk Ticket. 

 

Technology support will use remote management software which enables control over your device.  If the issue cannot be resolved remotely, we ask that you drop off the device or send it to our tech department, and they will provide a replacement device. 

 

Our tech support is available Monday-Friday.  Preferred method of contact is through the Help Desk Ticket. For technology related emergencies or if you don’t have internet access, phone support is available: (715) 598-3802. Any issues submitted on weekends or holidays will be addressed the next business day.

Troubleshooting Process

Step One: Clear Browser Cookies and Cache

How to Clear Cache and Cookies in Chrome on Laptop:

  • On your computer, open Chrome
  • At the top right, click the 3 dots
  • Hover over More Tools
  • Click Clear Browsing Data
  • At the top, select All Time
  • Ensure that the 2 boxes are checked
  • Click Clear Data

 

Clear cache and cookies

 

How to Clear Cache, and Cookies in Chrome on Chromebook:

 

  • On your computer, open Chrome
  • At the top right, click More
  • Click More tools Clear browsing data
  • At the top, select All Time
  • Ensure that the relevant 2 boxes are checked
  • Click Clear data
Step Two: Update Browser

eSucceed recommends using Chrome as your default browser.

 

Update Browser on Laptop: 

  • On your computer, open Chrome
  • At the top right, click More
  • Hover over Help
  • Choose About Google Chrome
  • It will automatically search for a new version of Chrome and update it
  • It will ask you to Relaunch Chrome

 

Update Browser on Chromebook: 

  • On your computer, click on the lower right hand corner
  • Click on Settings (Gear icon)
  • Choose About Chrome OS at the bottom of the left menu
  • Click on Check for Updates
  • It will tell you if your Chromebook is up to date
Step Three: Log Out Of All Related Programs

Log Out Of All Related Programs:

Be sure to select your profile and click Log Out and not just close your browser.

Step Four: Restart Device

How to restart your device:

 

Click on the Windows Icon in bottom left corner 

Click on the Power Icon 

Click on Restart

Step Five: Try a Different Browser

How to Try a Different Browser:

 

To try a different browser you may need to download. We recommend trying these browsers. Click the link to find instructions on how to download.

 

Firefox

Microsoft Edge

Step Six: Try a Different Device

How to Try a Different Device:

 

If you have another device available, try to replicate the issue. If the issue does not occur on the different device, then we have narrowed down the issue to the original device. Continue to Step Seven.

Step Seven: Fill out a Help Desk Ticket

After completing steps 1-6:

 

Click this link to fill out help desk ticket form:

 

Help Desk Ticket Form

 

Other reasons to fill out the form:

  • Password reset
  • Password request for families portal
  • Hardware damage

Technology FAQ

General Technology FAQ

How does eSucceed ensure a safe online experience?

We aim to provide a safe digital environment for all. Staff and students annually sign an Acceptable Use Policy (AUP), promising responsible behavior online and offline. Several systems, including internet filters, are put in place to keep our students safe.  No system is perfect, so we encourage parents to actively be engaged in their students’ responsible internet use.

Do I need to own a computer to attend eSucceed Virtual School?

No. Each eSucceed student is provided with a laptop or Chromebook and eSucceed fabric case. The device and accessories must be returned upon end of the school year, withdrawal, or graduation from eSucceed. You do need Internet access, but eSucceed Virtual School will provide a hotspot for families in need.

When will I receive my laptop or Chromebook?

Laptops and Chromebooks are distributed prior to the first week of school. Parents and students must sign and return the Laptop Policy Sign Off and Student Pledge document before a device will be issued. This document must be signed during student registration or the first week of school.  

Where do I return my device?

Student devices and accessories (charger, case) will be collected during the last week of the school year for maintenance over the summer vacation. Students will be reissued another device each year while enrolled in eSucceed Virtual School. If a student transfers out of eSucceed Virtual School during the school year, the device must be returned at that time.

 

If a laptop and its accessories are not returned, the parent/guardian will be held responsible for payment in full. If payment is not received, the parent/guardian will be turned over to local law enforcement.

How do I navigate to eSucceed Virtual School to start my classes?

To go to the login page to access eSucceed Virtual School, click on this link:

 

eSucceed Virtual School

 

If you need instructions on how to log in for the first time, go to the password-protected page here: eSucceed Families Technology Portal

 

To get the password for this page, please fill out a Help Desk Ticket.

What is my eSucceed username?

Log in to the eSucceed Families Technology Portal to learn your username. To get the password for this page, please fill out a Help Desk Ticket.

What is my school email address?

Log in to the eSucceed Families Technology Portal to find information about your username for your eSucceed Gmail account. If you forget your school email password, please fill out the Help Desk Ticket.

What if I forget my password to my school email or classes?

For your eSucceed Gmail account password please fill out a Help Desk Ticket. For the school platform password, click on the link below the login.

How do I sign in to my school for the first time?

Go to the eSucceed Families Technology Portal for instructions on how to log in to eSucceed Virtual School for the first time. To get the password for the portal, please fill out a Help Desk Ticket.

My eSucceed device isn't working. What are my options?

Please complete all steps detailed in the troubleshooting process above. If after completing all troubleshooting steps your device still does not work, please complete the Help Desk Ticket.

 

Technology support will use remote management software which enables them to control your device. If the issue can not be solved remotely, you will need to drop off or send your device back to us. A replacement will be provided for you. There may be a delay between returning your device and receiving the replacement.

 

PLEASE NOTE that students are responsible for completing school work while waiting for a replacement device. Options are to borrow another family device or complete your work offline.

What do you recommend for device maintenance?

To keep your devices running smoothly:

  • Shut down or restart devices at least three times per week.
  • Don’t let the battery completely die.
  • Clear cookies and cache regularly.
How do I take a screenshot on my laptop?

This is how to take a screenshot on a laptop:

 

To capture the entire screen: Press the Windows logo key + PrntScrn key together. 

Open the email, paint, lesson, or help desk ticket where you want to put the screenshot. To paste: Press the CTRL Key + V.

How do I take a screenshot on my chromebook?

This is how to take a screenshot on a Chromebook:

To capture the entire screen: Press the CTRL key and the All Windows Key.

+

When the notification appears, click to see your screenshot, or find it in your Files app.

Parent/Guardian Technology FAQ

I am a parent/guardian, what is my username?

We will send your username and password to the email address that we have on file for you. If you forget your username or password, click on the link on the log in page.

 

I want to be notified when my child turns in an assignment or a grade is updated. How do I do that?

Log into the school using your guardian account information. If you have more than one student, choose the student you would like to view. 

Click on any course to go to the Observer App (Will show Observer App in upper left corner). To update notification settings, click on the profile name in the upper right corner and click on settings. Click the boxes of the activities for which you want notifications.

As a parent/guardian, how do I view my child's grades?

In the eSucceed Dashboard, you can view a student’s gradebook by clicking on the menu item “Gradebook” on the left side of the screen.

To view grades in the Observer App, Click the button on any course.

Here, click on the course for which you would like to view grades. Click on the three lines in the upper left corner to open a menu. Click on Grades.

Do you have any training videos?

Yes! Training videos and technology guides are available in the eSucceed Families Technology Portal. To get the password for the portal, please fill out a Help Desk Ticket.

Think eSucceed is the right fit for you? Click to apply today!