How to restart your device:

Click on the Windows Icon in bottom left corner 

Click on the Power Icon 

Click on Restart

How to Clear Cache and Cookies in Chrome on Laptop:

• On your computer, open Chrome

• At the top right, click the 3 dots

• Hover over More Tools

• Click Clear Browsing Data

• At the top, select All Time

• Ensure that the 2 boxes are checked

• Click Clear Data

How to Clear Cache, and Cookies in Chrome on Chromebook:

• On your computer, open Chrome
• At the top right, click More
• Click More tools Clear browsing data
• At the top, select All Time
• Ensure that the relevant 2 boxes are checked
• Click Clear data

How to Try a Different Device:

If you have another device available, try to replicate the issue. If the issue does not occur on the different device, then we have narrowed down the issue to the original device.

If you reach this point and the issue is not resolved, please contact Katy at kstevens@esucceed.org.

We aim to provide a safe digital environment for all. Staff and students annually sign an Acceptable Use Policy (AUP), promising responsible behavior online and offline. Several systems, including internet filters, are put in place to keep our students safe.  No system is perfect, so we encourage parents to actively be engaged in their students’ responsible internet use.

No. Each eSucceed student is provided with a laptop or Chromebook and eSucceed fabric case. The device and accessories must be returned upon end of the school year, withdrawal, or graduation from eSucceed. You do need Internet access, but eSucceed Virtual School will provide a hotspot for families in need.

Laptops and Chromebooks are distributed prior to the first week of school. Parents and students must sign and return the Laptop Policy Sign Off and Student Pledge document before a device will be issued. This document must be signed during student registration or the first week of school.  

Student devices and accessories (charger, case) will be collected during the last week of the school year for maintenance over the summer vacation. Students will be reissued another device each year while enrolled in eSucceed Virtual School. If a student transfers out of eSucceed Virtual School during the school year, the device must be returned at that time.

If a laptop and its accessories are not returned, the parent/guardian will be held responsible for payment in full. If payment is not received, the parent/guardian will be turned over to local law enforcement.

To go to the login page to access eSucceed Virtual School, click on this link:

eSucceed Virtual School

If you need instructions on how to log in for the first time, email Amy at acorr@esucceed.org.

Email Amy at acorr@esucceed.org to get your username.

Email Amy at acorr@esucceed.org to get your school email address.

For the school platform password, click on the link below the login.

Refer to the “Getting Started document you received at orientation for instructions on how to login. Or you can email Amy and acorr@esucceed.org.

Please complete all steps detailed in the troubleshooting process above. If after completing all troubleshooting steps your device still does not work, please email kstevens@esucceed.org.

Technology support will use remote management software which enables them to control your device. If the issue can not be solved remotely, you will need to drop off or send your device back to us. A replacement will be provided for you. There may be a delay between returning your device and receiving the replacement.

PLEASE NOTE that students are responsible for completing school work while waiting for a replacement device. Options are to borrow another family device or complete your work offline.

To keep your devices running smoothly:

• Shut down or restart devices at least three times per week.
• Don’t let the battery completely die.
• Clear cookies and cache regularly.

This is how to take a screenshot on a laptop:

To capture the entire screen: Press the Windows logo key + PrntScrn key together. 

Open the email, paint, lesson, or help desk ticket where you want to put the screenshot. To paste: Press the CTRL Key + V.

This is how to take a screenshot on a Chromebook:

To capture the entire screen: Press the CTRL key and the All Windows Key.

+

When the notification appears, click to see your screenshot, or find it in your Files app.

We will send your username and password to the email address that we have on file for you. If you forget your username or password, click on the link on the log in page.

Log into the school using your guardian account information. If you have more than one student, choose the student you would like to view. 

Click on any course to go to the Observer App (Will show Observer App in upper left corner). To update notification settings, click on the profile name in the upper right corner and click on settings. Click the boxes of the activities for which you want notifications.

In the eSucceed Dashboard, you can view a student’s gradebook by clicking on the menu item “Gradebook” on the left side of the screen.

To view grades in the Observer App, Click the button on any course.

Here, click on the course for which you would like to view grades. Click on the three lines in the upper left corner to open a menu. Click on Grades.

Yes! Training videos and technology guides are available. Please email kstevens@esucceed.org for training videos and guides.