Technology Support

eSucceed provides technical support for the equipment it provides to students.


Our technology team assists with personalizing each device to allow ease of use.

Tech Support

Our tech support is available Monday-Friday. Please contact Katy Stevens at Any issues submitted on weekends or holidays will be addressed the next business day.


For technology-related emergencies or if you don’t have internet access, phone support is available at (715) 447-8211.


Before reaching out to technology support services, please follow our recommended basic troubleshooting steps. If the issue is not resolved after completing the troubleshooting steps, please contact Katy Stevens.


Technology support will use remote management software which enables control over your device. If the issue cannot be resolved remotely, we ask that you drop off the device or send it to our tech department, and they will provide a replacement device.

Have questions about technology requirements?

For more information about our technology requirements, please visit our Technology page.

Troubleshooting Process

Step One: Restart Device

How to restart your device:


Click on the Windows Icon in bottom left corner 

Click on the Power Icon 

Click on Restart

Step Two: Clear Browser Cookies and Cache

How to Clear Cache and Cookies in Chrome on Laptop:

  • On your computer, open Chrome
  • At the top right, click the 3 dots
  • Hover over More Tools
  • Click Clear Browsing Data
  • At the top, select All Time
  • Ensure that the 2 boxes are checked
  • Click Clear Data


Clear cache and cookies


How to Clear Cache, and Cookies in Chrome on Chromebook:


  • On your computer, open Chrome
  • At the top right, click More
  • Click More tools Clear browsing data
  • At the top, select All Time
  • Ensure that the relevant 2 boxes are checked
  • Click Clear data
Step Three: Try a Different Device

How to Try a Different Device:


If you have another device available, try to replicate the issue. If the issue does not occur on the different device, then we have narrowed down the issue to the original device.

If you reach this point and the issue is not resolved, please contact Katy at

Technology FAQ

General Technology FAQ

How does eSucceed ensure a safe online experience?

We aim to provide a safe digital environment for all. Staff and students annually sign an Acceptable Use Policy (AUP), promising responsible behavior online and offline. Several systems, including internet filters, are put in place to keep our students safe.  No system is perfect, so we encourage parents to actively be engaged in their students’ responsible internet use.

Do I need to own a computer to attend eSucceed Virtual School?

No. Each eSucceed student is provided with a laptop or Chromebook and eSucceed fabric case. The device and accessories must be returned upon end of the school year, withdrawal, or graduation from eSucceed. You do need Internet access, but eSucceed Virtual School will provide a hotspot for families in need.

When will I receive my laptop or Chromebook?

Laptops and Chromebooks are distributed prior to the first week of school. Parents and students must sign and return the Laptop Policy Sign Off and Student Pledge document before a device will be issued. This document must be signed during student registration or the first week of school.  

Where do I return my device?

Student devices and accessories (charger, case) will be collected during the last week of the school year for maintenance over the summer vacation. Students will be reissued another device each year while enrolled in eSucceed Virtual School. If a student transfers out of eSucceed Virtual School during the school year, the device must be returned at that time.


If a laptop and its accessories are not returned, the parent/guardian will be held responsible for payment in full. If payment is not received, the parent/guardian will be turned over to local law enforcement.

How do I navigate to eSucceed Virtual School to start my classes?

To go to the login page to access eSucceed Virtual School, click on this link:


eSucceed Virtual School


If you need instructions on how to log in for the first time, email Amy at

What is my eSucceed username?

Email Amy at to get your username.

What is my school email address?

Email Amy at to get your school email address.

What if I forget my password to the school platform?

For the school platform password, click on the link below the login.

How do I sign in to my school for the first time?

Refer to the “Getting Started document you received at orientation for instructions on how to login. Or you can email Amy and

My eSucceed device isn't working. What are my options?

Please complete all steps detailed in the troubleshooting process above. If after completing all troubleshooting steps your device still does not work, please email


Technology support will use remote management software which enables them to control your device. If the issue can not be solved remotely, you will need to drop off or send your device back to us. A replacement will be provided for you. There may be a delay between returning your device and receiving the replacement.


PLEASE NOTE that students are responsible for completing school work while waiting for a replacement device. Options are to borrow another family device or complete your work offline.

What do you recommend for device maintenance?

To keep your devices running smoothly:

  • Shut down or restart devices at least three times per week.
  • Don’t let the battery completely die.
  • Clear cookies and cache regularly.
How do I take a screenshot on my laptop?

This is how to take a screenshot on a laptop:


To capture the entire screen: Press the Windows logo key + PrntScrn key together. 

Open the email, paint, lesson, or help desk ticket where you want to put the screenshot. To paste: Press the CTRL Key + V.

How do I take a screenshot on my chromebook?

This is how to take a screenshot on a Chromebook:

To capture the entire screen: Press the CTRL key and the All Windows Key.


When the notification appears, click to see your screenshot, or find it in your Files app.

Parent/Guardian Technology FAQ

I am a parent/guardian, what is my username?

We will send your username and password to the email address that we have on file for you. If you forget your username or password, click on the link on the log in page.


I want to be notified when my child turns in an assignment or a grade is updated. How do I do that?

Log into the school using your guardian account information. If you have more than one student, choose the student you would like to view. 

Click on any course to go to the Observer App (Will show Observer App in upper left corner). To update notification settings, click on the profile name in the upper right corner and click on settings. Click the boxes of the activities for which you want notifications.

As a parent/guardian, how do I view my child's grades?

In the eSucceed Dashboard, you can view a student’s gradebook by clicking on the menu item “Gradebook” on the left side of the screen.

To view grades in the Observer App, Click the button on any course.

Here, click on the course for which you would like to view grades. Click on the three lines in the upper left corner to open a menu. Click on Grades.

Do you have any training videos?

Yes! Training videos and technology guides are available. Please email for training videos and guides.